Privacy Policy

What Do We Do With Your Information

When you place an order with Sol Avia Studio, we collect the personal details needed to complete that order — your name, delivery address, phone number, and email address. For custom or bespoke pieces, we may also collect your design preferences and personalisation notes so our artisans can bring your vision to life.

When you browse our website, our systems automatically pick up technical information such as your IP address and browser type, which helps us understand how visitors use our site and keep it running smoothly.

If you choose to sign up for our newsletter or festive updates, we will use your email address to send you news about new collections, seasonal launches, and offers. You are always in control of these emails and can opt out at any time.

We may share limited parts of your information with our courier and logistics partners, payment gateway providers, and the artisans fulfilling your order — only to the extent needed to get your piece safely into your hands. We do not sell or rent your personal information to outside parties for their own marketing use.

Business Transfers

Should Sol Avia Studio ever be part of a merger, acquisition, restructuring, or sale of business assets, your personal information may be included among the assets transferred. In any such event, we will take reasonable steps to ensure the party receiving your information continues to honour the commitments set out in this Privacy Policy.

Email Policies

We may email you about order confirmations, shipping updates, festive collection launches, or offers we think you'd genuinely like. You decide what you want to hear from us — every promotional email includes a simple way to unsubscribe, and you're welcome to write to us directly if you'd prefer we stop reaching out.

Please allow us a short window to process opt-out requests, as some emails may already be in progress.

Deleting Your Information

You can ask us to delete the personal information we hold about you at any time by writing to our customer care email address below. Please note that deleting certain details — such as those tied to an active or recent order — may affect our ability to process returns, exchanges, or warranty support for that order.

Security

We take reasonable technical and organisational precautions to keep your personal information safe, including secure website encryption and restricted access to customer data within our team. Your information is stored and processed in India.

That said, no method of transmitting data over the internet is completely risk-free, and while we work hard to protect your information, we cannot guarantee absolute security for data in transit. Once we receive your information, we handle it with the same care we put into every handcrafted piece we make.

Changes in Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Updates will be posted on this page along with a revised effective date, so we'd encourage you to check back periodically. Continuing to use our website or place orders with us after an update means you accept the revised Policy.

Phishing

Sol Avia Studio will never ask for your credit card, debit card, UPI PIN, or other sensitive payment details over email, WhatsApp, or phone call. If you ever receive a message claiming to be from us asking for this information, please do not respond, and reach out to us directly to verify before taking any action.

Shipping Charges & Delivery

Approximate delivery timelines for orders placed through our website are as follows:

— Within India: typically delivered within 5–7 business days
— International orders: typically delivered within 10–15 business days

Delivery timelines for bespoke and made-to-order pieces may vary depending on the complexity of the design, and we will keep you informed throughout the process.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, we'd love to hear from you:

Email: hello@solaviastudio.in
Instagram: @solaviastudio
Website: www.solaviastudio.in